Image

Once you have placed your order online, we’ll have it ready for you at the store you have selected in as little as 5 minutes. We will hold your order for 14 days, after which we will automatically generate a refund to the payment type you used to place the order.

If your order contains items stocked by us and items that come direct from the supplier, your order will be automatically split and processed accordingly.

We will pass the details you give us, including delivery details, your email address and your phone number, to the relevant supplier.

Image

Items delivered direct from suppliers cannot be returned through a store. You would need to return these items direct to the supplier, unused and in their original packaging, at your expense. You can arrange for the items to be collected, for a fixed fee of £9, by contacting our Customer Services team. The fee will be taken off your refund. There is no charge for faulty items being collected.

Items over 30kg can only be delivered from Monday to Friday. If ordered before 6pm, please allow up to two business days for delivery. Orders placed after 6pm Thursday will be delivered after the weekend.

Most of our suppliers can deliver to any UK address. Delivery to remote or offshore postcodes may take a little longer than the advertised lead time. If the supplier cannot deliver to your postcode or we believe your order may take longer, we will try to tell you beforehand.

This item will be delivered directly by our supplier. Lead times are shown on the product and trolley pages and are always advertised in working days (Monday to Friday).

Items that come direct from a supplier will be delivered by the courier chosen by the supplier. Where possible, suppliers will update you with delivery information. This may be by email, phone call or text message.

If an item is eligible for Next Business Day Collection in store, the order must be placed by 9pm Monday to Thursday for collection the next day. Orders placed after 9pm on Thursday, and up to 5pm on Sunday, will be available for collection on Monday. For larger items over 30kg, please allow two business days.

Sunday delivery – £10.00 or £5.00 for orders over £25 & FREE for orders over £75 (order by 4pm Saturday) Times may vary for items being delivered directly from the supplier. For more information, please visit our delivery information page below.

Image

PayPal Credit and PayPal Pay in 3 are trading names of PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH. Terms and conditions apply. Credit subject to status, UK residents only, Toolstation Ltd. acts as a broker and offers finance from a restricted range of finance providers. PayPal Pay in 3 is not regulated by the Financial Conduct Authority. Pay in 3 eligibility is subject to status and approval. 18+. UK residents only. Pay in 3 is a form of credit. Check if affordable and how you will repay. May make other borrowing more difficult or expensive. See product terms for more details. *Representative example: Representative 23.9% APR (variable) - Purchase rate 23.9% p.a (variable) - Assumed credit limit £1,200 - More info

Our standard opening times are 7am-8pm Monday-Friday, 7am-6pm Saturday and 9-4pm Sunday. Please check your local store is open on the store locator page, before you visit.

Don’t forget your mobile number – Make sure your mobile number is added so that we can text you when your order is ready to collect. Please wait for your text or email before coming to collect your items.