We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mailto:accounts@twineagleimports.com.au and send your item to: Twin Eagle Imports PTY LTD, 198 spinebill dr, greenbank QLD 4124, Australia.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

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We are your local authorised distributor for the complete range of Carmex Precision Tools. Carmex specialises in the manufacturing of threading tools for turning and milling. We offer a large selection of Carmex Products including thread turning inserts and toolholders, mill thread inserts and tool holders, mill-thread solid carbide and spiral mill thread.

Please do not send your purchase back to the manufacturer. Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

. Please enter the desired qty for the material(s) you want to include in your promotion or Proceed Without Promotion and only your base materials will be added to the cart.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Shipping within Australia is free. Please note delivery times to remote and very remote (Zone 3 and 4 postcodes) destinations around Australia will have longer delivery times due to postal processing and the distance to destination. Our handling time will remain as next day dispatch on all orders placed before 8am, ensuring you receive your item as quickly as possible.

Cubic Boron Nitride (CBN) inserts are cutting-edge tools that excel in machining hardened materials like steel, cast iron, and high-temperature alloys. They have exceptional wear resistance, thermal stability, and cutting performance. WIDIA CBN inserts are indispensable in applications requiring high precision and efficiency in turning, milling, or grinding. Select from several grades, geometries and shapes.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at mailto:accounts@twineagleimports.com.au.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Carmex ISO inserts are designed to cut thread pitch sizes from 0.5 to 12.0 mm. Tools have geometry to cut standard 60° ISO thread profiles.

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