It's interesting how retailers are slowly landing on the same three options for Self Checkout refinement to solve shrink. 1. Adding employee assisted checkout, 2. Adding barriers to leaving the store without confirmation of purchase (mechanical or human) or as a last resort, 3. Completely eliminating the option. From the consumer perspective its slowly becoming a negative experience... Curious what other options might exist..

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Do store associates have the visibility they need to quickly fulfill #BOPIS orders? One of the best ways to provide a better customer experience is to process orders quickly. Every store associate has an application for processing BOPIS orders where they can see all the orders assigned to the stores. Whenever a customer places a BOPIS order at their preferred location, the store associate of that particular location gets notified. The notification is configured from multiple forms like email, texts, or any mobile app notification so that the BOPIS order can be processed immediately. While this communication is critical, we identified delays in BOPIS orders when store associates did not have a full record of outstanding BOPIS orders. HotWax Commerce provides a dashboard integrated with Shopify POS where a store associate can check how many orders are fulfilled and how many are still left so as to ensure that no orders are delayed. By providing enhanced visiblity to store associates, HotWax Commerce empowers retailers to provide a seamless omnichannel customer experience and ultimately increase customer retention. #ShoppingandtheRetailIndustry #eCommerce #Retail #Omnichannel #OrderManagementSystem

“Walmart delivered 4.4 billion items with either same-day or next-day shipping speeds in the U.S. over the past 12 months, President and CEO Doug McMillon said on an earnings call last week. The retailer delivered about 20% of those goods in under three hours.” “More customers are ordering online through Walmart as delivery times have accelerated, allowing the company to deliver more items per route and increase efficiency. That helped net delivery cost per order improve nearly 40% in the U.S., EVP and CFO John David Rainey said.” “The retailer also improved its delivery speeds internationally during the quarter, according to McMillon. For example, same-day orders in India grew more than 150%, and one-hour delivery in China ballooned to 55 million orders.” “Walmart’s same-day and next-day volume over the past year compares favorably to a key competitor’s recent results. Amazon said it delivered more than 4 billion U.S. units either the same day or next day in 2023.” ““Walmart uses stores, and store delivery is practically all of their same-day deliveries; Amazon doesn’t have stores, so it is optimizing its fulfillment network,” Kaziukėnas said.” “Walmart’s more than 4,600 U.S. stores have helped the company meet online shopping demand efficiently without going through the expensive network adjustments that Amazon had to make.” - Max Garland

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Mark your calendars! June 11th, 1PM ET, I'll be speaking at Response Media's webinar about Retail Media. Don't miss out on discovering groundbreaking approaches to excel in this dynamic landscape. Register here! https://lnkd.in/g_H96gua #RetailMedia #RetailMediaWebinar #RetailMediaNetworks

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We’ve learned a lot in the automotive ecommerce space over the last 3 years. We’re finding that many buyers want to participate in an Omni-channel experience, getting help from the dealership in a self-paced and digitally enabled workflow that they can do from the dealership or the comfort of their couch. Our Retail360 approach builds on the eCommerce model and allows for buyers and dealers to have an efficient and flexible option to the deal making process.

This release is a big deal! It allows for much greater and easier customization of prioritization logic of missions for store and field leaders. Take a closer look, and I think you’ll realize that Quorso is a game changer for retailers to help their field teams identify and prioritize activities that would otherwise fall between the cracks.

The state of the consumer in 2024 is already taking shape — even before the country’s major retailers begin to report first-quarter earnings, starting with Home Depot and Walmart next week. There are signs that the U.S. consumer is still spending, especially on experiences. But stubbornly high prices are squeezing consumers with lower incomes, pressuring everyday purchases and corporate profits. #retailsales #consumerinsights

Another step on our customer centric & data driven journey. These pre-purchase insights will help vendors strategize best to their customer, allowing them to find the perfect product in an easier manner…

Good read for points to consider. I would add a few more. On data, capture the right level of detail that allows observable corrections to improve the scorecards. Get agreement from all stakeholders on the measurement and the details behind the measurement. I remember a previous role where it took several months for accounting and merchandising to agree on the inputs for the margin calculation. Do not underestimate the need for change management. You create a scorecard to ensure success. It will flush issues that require change in the retailer and supplier networks. Leaders must be expect and support those changes. Some of those changes will be uncomfortable and may strike close to home.

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Embracing AI and commitment to innovation are setting a new standard in retail. Walmart showcases how its adaptive retail approach is revolutionizing shopping by tailoring experiences to individual customer needs. Their recent “State of Adaptive Retail” report highlights key trends: - Personalization: Shoppers demand personalized suggestions and immediate accessibility. - Tech Integration: AI and AR are transforming retail experiences. - Channel Agnosticism: Consumers, especially Gen Z, shop seamlessly across multiple channels for a true omni-channel experience. - Innovations: Digital shelf labels and expanding in-home delivery services. Adaptive Retail is the intersection where Tech meets Customer value – a people-led Retail transformation fueled by AI. #RetailInnovation #AdaptiveRetail #AI #CustomerExperience #Retail #OmniChannel

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Are generous Return policies fostering irresponsible retail behavior? I was reading an insightful article by Ted - https://lnkd.in/e7fQEZZ6 which set me thinking about this point that I have always wondered about - Has generous, easy return policies by sellers, fostered Irresponsible online shopping habits? For e.g Amazon and Costco have become synonymous with generous return policies, offering customers ample time and few restrictions to return purchased items. Multiple ways to return without the hassle of packing/shipping etc. While this customer-centric approach has undoubtedly contributed to their success, it has also inadvertently encouraged certain irresponsible buying behaviors. Here's what I have observed - 1. Trial and Error Shopping: Reduced Risk: With lenient return policies, consumers feel less pressure to make informed purchasing decisions.  Impulsive buying, as there's a safety net in case the product doesn't meet expectations. Product Abuse: In some cases, products might be used for a specific purpose (like a party dress or expensive electronics) and then returned, essentially becoming a free rental. 2. Overconsumption Inflation: Accumulation of Unused Items: Easy returns can encourage excessive purchasing, especially in fashion. Consumers might buy multiple items with the intent to return what doesn't fit or is not liked, contributing to overconsumption. Resell Market Impact: Returned items often end up in the resale market, potentially devaluing genuine secondhand items and creating additional waste. 3. Product Misuse and Abuse: Lack of Accountability: Knowing they can easily return a product, some consumers might treat items carelessly or use them beyond their intended purpose. This can lead to increased product damage and returns. In one case - a Costco member returned a $1400! children's outdoor swing/play set after 12 yrs, reason - Children have outgrown it! Return Fraud: In extreme cases, organized return fraud can occur, where individuals purchase items, use them, and then return them as defective, costing retailers significant losses. 4. Environmental Impact: Increased Packaging Waste: More products being ordered and returned results in a higher volume of packaging materials, contributing to waste. Reverse Logistics: The process of handling returns involves additional transportation and energy consumption, increasing the overall environmental footprint. While generous return policies enhance customer satisfaction, it's essential for retailers to find a balance between customer experience and responsible consumption. Implementing measures like restocking fees, limited return windows, or clear guidelines can help mitigate the negative impacts without compromising customer trust. What do you think? Post your comments and lets make a difference!

Innovative Amazon Strategist Specializing in Data-Driven Growth and Market Penetration and transforming insights into actionable strategies.

I recently sat down with our ECRM & RangeMe partner Wayne Bennett and discussed how Walmart develops suppliers. We covered everything from recruiting events to resources for onboarding to how we want suppliers to grow alongside us. Check out our conversation below ?.   #WalmartSourcing #SupplierDevelopment

Dear Retail Friends,   If you’re a wholesaler, access to data from suppliers and retail customers is critical in enabling optimal service levels with minimal inventory. But getting that data, and acting upon it, can be challenging.   While there are many hurdles to this kind of collaboration, it can be done. And the benefits are numerous – not just for wholesalers, but their suppliers and retail customers as well.   https://lnkd.in/dbxub36v   #supplychain #supplychainoptimization #wholesaledistribution The future of wholesale supply chain collaboration | RELEX Solutions Unlock insights on boosting wholesale collaboration for supply chain efficiency and profit in this expert interview.

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A true omnichannel experience customers can expect from a retail industry with both brick-and-mortar as well as online presence. Nearly half of the online orders are fulfilled through stores.

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“Danielle is a really talented and business-focused person. She's also a very hardworking, intelligent person with broad knowledge about the world and e-commerce topics. I was working with Danielle for short time in Orba but during this time I was able to see that Danielle is definitely a leader who learns fast, knows how to communicate topics and delegate, and is always helpful in finding the right answer to any problem we may have encountered during our work together. Also, it was a great possibility to finally meet during my career a person who knows Google tools and is a level higher than me :D. Thank you for all the tips, Danielle!”

“In time for this month’s sales, 55% of back-to-school and college shoppers have already started purchasing items for the upcoming school year, according to an early July survey of over 7,500 consumers by the National Retail Federation and Prosper Insights & Analytics.” “Nearly nine in ten survey respondents said they plan to buy back-to-school items during Amazon’s Prime Day and other retail sales this month, the NRF’s survey found.” “This year’s NRF report expects that back-to-school spending will decline slightly from last year’s highs, reaching $86.6 billion for college students and $38.8 billion for K-12 students. The projected numbers would be the second highest on record, though lower than last year, during which the NRF predicted that shoppers would spend $41.5 billion for K-12 students and $94 billion for college students.” “Households with K-12 students plan to spend an average of $874.68, a decline from last year’s record of $890.07. Households with college students anticipate spending $1,364.75, about the same as last year’s $1,366.95, per the survey results.” “According to the NRF, K-12 shoppers are planning to do most of their shopping online (57%), followed by department stores (50%), discount stores (47%), clothing stores (42%) and electronics retailers (23%). Similarly, college students and their families are buying their back-to-school items online (50%), at department stores (35%), discount stores (31%) and college bookstores, office supply and clothing stores (26%), the survey found.” “Though many of NRF’s survey respondents have already started shopping, 86% still need to buy at least half of the items on their list. Of shoppers that are still waiting to finish their shopping, nearly half (45%) are waiting for deeper discounts, such as Prime Day and other July sales, or haven’t figured out what they need yet (45%), the survey found.” - Tatiana Walk-Morris

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“I had the pleasure of working with Danielle at Orba, and I can confidently say that she is an exceptional professional. Danielle's deep knowledge of e-commerce and her ability to tackle complex topics made a significant impact on our projects. She's not just knowledgeable, she's also a quick learner and a true leader who knows how to communicate effectively and delegate tasks.”

? Patrick O'Mara from RELEX reveals key strategies in his new piece on effective promotions and pricing in convenience stores. Learn how data-driven tools can transform your business. Great read for anyone in retail looking to up their game! ?

My Target ETL internship has come to an end, and I have gained so much knowledge about the inner working of retail. At target ETL's refer to their department as their business and they take ownership of their departments. I love this because we were expected to monitor the metrics and essentially drive them to success. One of my favorite things to do was to come in and walk the departments with low sales, high INF's from the previous day. Being able to tackle to metrics and tie them back to the correlated causes was fun for me (my favorite subject was statistics at the JC). As leaders of the department, we would often have to address effective leadership from our team leads and ourselves. My team was a bit small as ETL HR, however, that required a quality connection with my HR expert. This ensured she was clear on what she would need to accomplish for me to have a successful and productive work week. I enjoyed my internship at Target, and I look forward to utilizing the skills I obtained in HR leadership for future roles in leadership. #targetinternship #Targetetlinternship @jeffwinters Tricia O'Regan Christian Urcia

Pitney Bowes E-Comm is Shutting Down... There are of course plenty of employees and clients that are negatively impacted by this and actively looking for alternatives. For what it's worth, I don't think this news has any reflection on the state of logistics, and as such I am positive that both employees and clients will find themselves landing safely with a bright future ahead of them. If you're an employee impacted by the news, please reach out for any help that I can offer within my network. There are a ton of cool businesses out there carving new paths in the logistics space. It would be my pleasure to help to make connections. If you're a client of Pitney and looking for a enhanced returns service with a low flat rate. Please take the time to evaluate Inmar. We offer thousands of drop off locations across the US, a low flat fee transportation, processing+liquidation services and enhanced package free experience for consumers. https://lnkd.in/exxhcJ7z or email us at solutions@inmar.com #logistics #supplychain #returns Pitney Bowes United States Postal Service #pitneybowes

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