What stores are similar to VictorianTrading Company

I purchased three Garden figures for my niece's shower. I discovered the Alice figure was broken and was very thin. I contacted them and they said all they could offer was free shipping. Didn't even ask me to send them a picture of the broken item.

After research on this item. I see that your item shipped 10-21-2019. Tracking number 92748999937363553005585543 The post office only holds tracking for 120 days. Since you've contacted us 5 months later I have requested from USPS to update us on that tracking number. I am very sorry that this happened I wish you would have let us know sooner so we could get this taken care of.

I have ordered products from this company for many years and have never been disappointed. Only sad I don't have more money to spend or a place to put all I want!

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I Have Never Had a PROBLEM with this Co. Have been ordering for years too. I hadn't recieved a catalog for months so thought I would check it out. So sad they are closed. DAMIT! Mary Fuksa I LOVED EVERYTHING I ORDERED AND IT WAS NOT JUNK! EVERYTHING WAS PACKED PERFECTLY AND NOTHING WAS EVER BROKE! I am so SAD!

I am so sad Victorian Trading Co. Has discontinued their catalog. It was my favorite place to shop and it's sad that everything is being changed to online. Not all of us like to sit with a phone in hand. There is nothing like flipping through a catalog and having a nice cup of tea.

VictorianTrading CompanyCanada

Don't bother, its poor quality and not worth the money. Their customer service is terrible as well. Shop elsewhere, many other merchants have nicer merchandise and better quality.

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I ordered a bronze door knocker six days ago and was a little leery of it coming in tact or on time, given the negative reviews online. However, it came today (super fast!) and is in excellent shape - it looks even better than the photos in the catalog! It came with the screws to put it up, as stated in the description. I would have no hesitation ordering from Victorian Trading Co again!

I am very sorry your item broke in shipping. I'm not sure who you spoke to, or messaged. We do stand behind our products. We have "FREE returns" Which means we will give you a label to return the item and we will refund your money. Please give us a call to get the label to you. 844-724-2329

15 days just to ship an item, mostly junk from China. Even charged my card MORE than what was the actual total. Please look around elsewhere before you buy, they are truly a terrible company. Slower than any company around. Very bad experience. Some of their $20 listings you can buy for 1 or 2 dollars direct from China if you want.

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Iv'e been ordering from Victorian Trading Co. For many years. Never had trouble with service. Orders were always correct, packed well, nothing broken. Sad to see them go.

Products used:I have bought clothes, quilts, cups, I love it all!I never needed to return anything, never had a problem. They gave free shipping at times. Usually got it within the week!

Returned a defective teapot. Still waiting for a refund after 3 months and 4 phone calls, the excuse is always the same. "it hasn't been processed yet by our returns department," and "we need a tracking number," which has also been supplied every time I've called. If this isn't fraud, what is? Do yourself a favor and steer clear. I used to own a business, and we never had a problem providing a refund within 5 minutes when warranted. This is totally inexcusable.

Is VictorianTrading Companystill in business

I've sent you a private message. I am so sorry to hear about this issue. Please respond to our private messages so that we can take care of this for you.

I ordered a beautiful Victorian lady print framed in a gold frame. When it arrived I was shocked at how well packaged it was. When I opened it I was so surprised how lovely it was. The picture of it didn't do it justice. The frame was so detailed and the whole thing was just beautiful. Wire already on the back ready to hang. Matched my paint color. I will continue to shop with this company. Customer of Knoxville, TN

What happened to VictorianTrading Company

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If you are ordering from this company, beware. Returns are not processed, you will get the run around on estimated ship date, etc. I have been trying to get a replacement for a holiday gift and have been given the run around for weeks. Then I notice by CC was credited last week, with no email or follow through from VT. Just not worth the potential headache. Sad thing is, this isn't the first time. Guess what, it WILL, in fact, be the last.

Victorian Trading Co. has a rating of 3.3 stars from 43 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Victorian Trading Co. most frequently mention many years. Victorian Trading Co. ranks 41st among Antique Furniture sites.

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VictorianTrading CompanyChristmas catalog

I have been shopping with them for many years. This is a great company! Great quality products! Great service! I hope to shop with them for many years

Products used:Purchased jewelry, jewelry boxes, several tea sets, glasses, linens, houses items. Some where for gifts, others for myself.

I placed an order in early June 2020 about three weeks later I emailed tells me I have to go to some page that I'm not allowed to log into so I said I'll give them a call. They do not answer the phone they completely charged me and never sent anything

VictorianTrading Companyclearance

I am heartbroken that this company has shut down. I was a customer for over 20 years and everything I ever bought from them was fabulous. They carried items that no one else does. I am sick that they are no longer in business.

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Excellent service I have ordered from this company several times. It is always been delivered at the estimate time. The quality of the merchandise is outstanding. So much in the catalog that I want. LOL, just need to find more room for it. Very unique gifts, my friends are always surprised.

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Victorian Trading Company is my favorite mail order company of all time. I never had the pleasure of going in any of their retail shops. The merchandise was top quality and nearly impossible to find anywhere else. I never had a problem with an order and I ordered wholesale from them when I had my own store and loved selling their items. Victorian things will come back into popularity some day, but lovers like me, where will we buy it until then? Just like when Victorian Homes magazine and Victorian Papers went out of business, I'm broken-hearted about it.

I purchased butter mints from Victorian Trading Co and they were expensive. I remember these wonderful mints from childhood so I went for it in spite of the cost and high shipping fees. I was so disappointed when they arrived. They had no mint or butter flavor. They just tasted bad. They were blobs of buttercream frosting made in someone's kitchen and shaped by hand (gross) into circles. They were not professionally manufactured as advertised. I expressed my disappointment to the person who made them and she became panicked that I contacted her directly even though the contact info was the only one included in the homemade packaging. At her request I took my feedback to Victorian Trading and basically was told tuff luck. They refused to refund me for this joke of a product and will not post any reviews I have written on their website. Buyer beware. This is not an honest company and who is regulating homemade food products produced in someone's kitchen?

I bought a hat and had to return it for the poor fit. Purchased beginning of September and here we are in the middle of October and still no refund on my card. I even used their return label, but they don't know what the tracking number is off of their return label. Called customer service several times and keep getting the same response " I'll forward it to my supervisor and they will call you" which hasn't happened yet. If their managers cared at all for their customer base, they would definitely fix issues with their return department

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I am aghast by the negative reviews. I have been a customer of VTC since the 80s, and my wedding dress was purchased from this wonderful company. Some of the complaints on here seem to have been posted by some real "Karens." And now VTC has gone out of business. Nothing I have ever purchased from them was anything less than excellent, and I've enjoyed their catalogs and highly literate product descriptions for years. And now they are gone. Thanks, everyone! NOT!

Ordered a pair of boots three months ago, I haven't even received a shipping confirmation yet (Order #*******). I was waiting patiently and customer service has not responded to my emails. I don't know if I can even get a refund--the site is down. Disappointed.

15 days just to ship an item, mostly junk from China. Even charged my card MORE than what was the actual total. Please look around elsewhere before you buy, they are truly a terrible company. Slower than any company around. Very bad experience. Some of their $20 listings you can buy for 1 or 2 dollars direct from China if you want.

Terrible company. I had ordered a $150 coat and it was beautiful. However, after wearing it for a few minutes, the lining of the sleeves and bottom drooped out. I returned the coat. The original price was actually $299.95. Made in China. Still for that money I expect decent quality. After receiving it back, they claimed that it takes 2 - 3 weeks to process a refund! Really? The refund I received was $22.85 short. The coat was not damaged, carefully wrapped, in a sturdy box, when I mailed. It was their faulty product, not my fault and they charge me for returning? Communication is slow and spotty. Now that I have demanded the remainder to be refunded as well, they are ignoring my e-mails.

Tip for consumers:UPDATE: Apparently the ring is coming today. Just checked the USPS tracking number again and now there are details. This company has many nice products, especially in the jewelry department, when they sometimes cast in original mold. However, this company needs to drastically improve their customer service, especially in the email communication department as well as in the shipping department.

On January 28th, I ordered a ring from Victorian Trading Company. I paid extra to get fast delivery, since it was for my grandmother's 100th Birthday Party on February 3. Victorian Trading Co estimated that my order would arrive on Monday, February 1. It is now Friday, February 5th, and my order has not arrived. I've been calling and emailing Victorian Trading repeatedly. There are no responses to my emails, and the calls have not resulted in any real help. When I spoke with someone earlier this week, she gave me the USPS tracking number, but whenever I enter that in the USPS site, there are no details, simply a statement that on January 30th the post office got info about my order. I'm very frustrated and upset and not sure what to do.

I love their products. However, when I didn't receive my order, the customer service representative didn't allow for any credit or refund. I was really disappointed. The item was relatively inexpensive. I'm mostly saddened because I've spent a lot of money with the company in the past, but I've lost trust in them that they can either make sure my purchase gets to me or that they'd make it right.

VictorianTrading Companycatalog request

Go to Sitejabber.com- many complaints! I would not buy from them again! After I put in a "free shipping" code, they increased all of the item prices, some as high as 100%!

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I recently received my order from the company only to find that what I had received was not what I had ordered. I called the 1-800 # and spoke with customer service agent Mary Pickford and the situation was handled with effeciency, grace and professionalism. What a pleasure!... I have been ordering from this company for many years and am always thrilled with my purchases and the service I receive. So two thumbs up for a much loved company. Looking forward to the next catalogue.

I used to buy lots of items from this company and always liked the items and was happy with my purchase until this past Christmas, when I tried to return an item which I bought as a gift for a friend, and she didn't think she could use it. Alright, ungrateful friend. BUT when I contacted the company, I received an email that the "ticket has been created" and that they would get back to me, typically within 72 hours. That was on December 30. It is now January 17, and I have not heard back. What is going on?

Victorian Trading Company is my favorite mail order company of all time. I never had the pleasure of going in any of their retail shops. The merchandise was top quality and nearly impossible to find anywhere else. I never had a problem with an order and I ordered wholesale from them when I had my own store and loved selling their items. Victorian things will come back into popularity some day, but lovers like me, where will we buy it until then? Just like when Victorian Homes magazine and Victorian Papers went out of business, I'm broken-hearted about it.

Products used:A secret garden key which, because they are so slow, will not even go to the actual recipient of the gift.

It appears only unhappy people write reviews here. So sad. I've bought from this company for years and had great purchases and customer service. Unfortunately, it appears they've gone out-of-business and I'll miss them and their catalogs.

VictorianTrading Company

We do have interesting and unique items. The issue with review sites, is that no one ever takes the time to say good things. Only bad. I hope you'll take a chance on Victorian Trading.

Preserving the richness of the most romantic of eras, we capture antiquity in our unique gifts, clothing and home decor.

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Products used:Lamp shade, calendars, Christmas cards, greeting cards, luggage tags, decorations, Victorian reproductions

Tip for consumers:I beg you go somewhere else, it's looks nice but 80 percent is junk and the rest you wait and wait for them to ship. They charged me more when they finally got around to ship, plus they add on a 'processing fee'. No reason given why they are so slow, they need to leave the mail order business.