A: The lifespan of these balls varies depending on the application and operating conditions. However, their exceptional hardness and wear resistance generally result in a longer service life compared to other materials.

Finally, make sure it’s easy for your customers to take the initiative and upgrade their subscription package. Ideally, you want to make sure it’s a matter of no more than a few clicks — or a quick message to their CSM.

A: Tungsten carbide is chosen for its exceptional hardness, high compressive strength, wear resistance, and ability to perform well under extreme conditions. These properties make it ideal for applications where reliability and longevity are crucial.

Not to mention that acquiring new customers is also expensive. According to one recent study, it costs $1.13 to acquire an additional $1 of revenue from a new customer. And that’s where expansion revenue comes in. By comparison, each additional $1 in expansion MRR only costs $0.27 to acquire — more than four times less than via acquisition.

50% would be an outstanding result — which brings us to the industry benchmarks. According to a report by Finmark, most SaaS businesses cite anything between 10% and 30% as a solid expansion MRR rate.

Just remember to keep track of your expansion MRR rate and other related metrics to make sure your expansion efforts are on the right track!

In fact, expansion itself really starts as early as onboarding. The earlier your customers reach their first value, and the more satisfied they get as a result, the easier it will be for you to successfully expand their accounts in the future.

A: Tungsten carbide itself is not magnetic, but the presence of a cobalt binder can impart slight magnetic properties. The magnetic characteristics depend on the specific composition and manufacturing process.

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Conductive Parts: Suitable for applications that require durable and conductive materials, such as connectors and switches.

That’s where the expansion MRR rate comes in — a far more universal and hands-on metric. In fact, when talking about expansion revenue, most businesses really mean the rate. Here’s how you calculate it:

As the “existing” part suggests, it excludes the revenue you generate from newly acquired customers, as they are not affected by your expansion efforts.

This is also known as Net Negative Churn (NNC) — when your expansion revenue offsets and makes up for all your lost revenue. When it does, that’s how you know that your expansion efforts are working well!

That informs their approach to actually growing expansion MRR. They don’t do it with pitches and outreach. Instead, they do it by understanding the customer’s problems, and how an upsell, cross-sell, or add-on can help them solve these problems.

Abbott Ball is one of the best tungsten carbide balls suppliers that provides comprehensive solutions tailored to various industries, from aerospace to medical and automotive.

A one-size-fits-all approach does not work for expansion revenue. Ultimately, your expansion strategy will adapt from one customer to another.

Expansion Monthly Recurring Revenue is the additional revenue generated by your existing customers in a given month, compared to the month before.

A: Yes, tungsten balls can be customized in terms of size, grade, and composition to meet specific application requirements. Customization may involve different binders or additional treatments to enhance certain properties.

These balls maintain their mechanical properties at elevated temperatures, making them suitable for applications involving extreme heat, such as in the aerospace and automotive industries.

TungstenCarbideBall Bearings

Abbott Ball will help you achieve lower cost, quicker turnaround and the highest quality production possible. We are poised to help you create innovative new ways to serve existing markets and new levels of expertise for emerging markets.

A: Yes, These balls of tungsten have excellent corrosion resistance, making them suitable for use in harsh chemical environments. However, it’s important to ensure compatibility with specific chemicals to prevent any potential degradation.

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The first reason is something we already discussed: strong expansion revenue leads you to negative churn. But there is more to this than simply offsetting your momentary losses.

To reach their ever-evolving revenue growth targets, SaaS businesses have been primarily putting the bulk of their efforts into acquiring new customers.

As the CEO of Custify, Philipp Wolf helps SaaS businesses deliver great results for customers. After seeing companies spend big money with no systematic approach to customer success, Philipp knew something had to change. He founded Custify to provide a tool that lets agents spend time with clients—instead of organizing CRM data.

Drilling and Mining Equipment: Ideal for use in tools and equipment that require high durability, such as drill bits and cutting tools.

But how do you measure and evaluate your revenue expansion efforts? Well, there is a metric just for that, and it bears a rather unsurprising name: expansion MRR.

PrecisionCarbide Balls

Tracking the metrics we discussed in the first point will also help. Based on all the insights you collect, you will be able to implement ad-hoc tactics such as tiered packages or separating individual features into add-ons.

A: These balls require minimal maintenance due to their high wear and corrosion resistance. Regular inspections and cleaning can help ensure their longevity and performance in critical applications.

Tungstencarbidedensity

Flow Control Devices: Polished tungsten sphere balls are essential in valves and pumps that operate under high pressure and abrasive conditions.

Defense Systems: Tungsten alloy balls are applied in various defense mechanisms and control systems that require robust and reliable components.

A: These balls maintain their mechanical properties and performance at high temperatures, making them suitable for applications involving extreme heat, such as in engines and aerospace components.

The unique combination of hardness, strength, and wear resistance makes tungsten carbide balls versatile for use in aerospace, automotive, medical, oil and gas, and other industrial applications.

Expansion MRR may also include reactivation revenue, which you get when a previously churned customer comes back to you. However, this categorization is a bit murky as reactivation revenue can also count as new business.

These tungsten carbide balls come in sizes ranging from 0.50mm to 1-1/4″. Ideal for use in aerospace, automotive, medical, oil and gas, and industrial manufacturing applications. They offer superior hardness and wear resistance, essential in high-stress environments. The tungsten alloy balls are available in grades 10, 25, and 100, featuring a balanced tungsten carbide composition with a cobalt binder that enhances toughness and durability.

Tungstencarbide balls

Similarly, renewal revenue does not count towards your expansion MRR, as it is typically unaffected by your expansion efforts.

Industrial Machinery: Used in heavy-duty machinery parts that demand high durability and wear resistance, such as crushers and grinding machines.

Now, that’s not to slander sales teams or anything — they truly are vital to the success of any company. The only caveat is that their dynamic, results-driven approach can often do more harm than good when it comes to expansion.

Tungsten Carbide balls are used in a variety of applications where extreme hardness and wear resistance is required. Tungsten Carbide has has emerged as a superior alternative to steel in many applications where severe conditions occur, such as high abrasion, corrosion and high temperatures.

That’s why you should keep track of a few additional metrics along with your expansion revenue to really get a full picture of how well your expansion is working. These include:

So, when you grow your expansion revenue, you’re not only boosting your overall MRR in a very efficient way, but you’re also growing your LTV. That, in turn, helps increase your LTV/CAC Ratio — one of the most crucial SaaS metrics which evaluates your ROI on customer acquisition.

Categorize your customers based on their progress, goals, purchase history, and individual preferences. Then, adjust your expansion strategy in a way that will best fit each segment.

You can also incentivize your customers to upgrade their subscriptions — and spread the word about your brand — via a loyalty program. Of course, should you implement one, it should be as personalized as possible as well!

Abbott Ball offers tungsten carbide balls with unmatched precision and durability, ensuring reliable performance in the most demanding applications.

Upsells: Selling your existing customers a more expensive version of your product. Cross-sells: Selling your customers an additional product or service that’s not part of your main offering. Add-ons: Selling your customers an additional “extra” for your main product that doesn’t otherwise work as a standalone offering.

So, if you want to increase your LTV (CLV), you’ll need to increase your MRR. The catch is: trying to increase only it by acquiring new customers is not the most efficient way. Yes, your MRR will get higher with each new customer, but so will your total number of customers.

TungstencarbideBall Pen

Then again, it’s not exactly a formal standard. A good rule of thumb is: your expansion MRR rate should be higher than your churn rate.

Tungsten carbide is one of the hardest materials available, providing unparalleled wear resistance. This makes it ideal for applications subjected to high levels of abrasion and impact.

Armament Components: Utilized in the production of armor-piercing projectiles and other military-grade equipment due to their hardness and durability.

Tungsten Ball Bearings Applications: Used in various tungsten carbide ball bearings components, ensuring long-lasting performance in high-stress environments.

Simply put, sales has one end — revenue, and sources of revenue, whether it’s expansion or acquisition, are just the means.

Valves and Actuators: Employed in critical components where durability and reliability are paramount, such as fuel control systems and actuators.

Let’s illustrate this calculation with an example. Let’s say your expansion revenue at the start of the month was $8,000, while your expansion revenue at the end of the month is $12,000:

Abbott Ball specializes in custom manufacturing, providing tungsten balls in various sizes and grades to meet specific application requirements.

Traditionally, it has been owned by sales, just like any other function that has anything to do with getting new revenue. However, the sentiment has been shifting. If you ask me, expansion should be owned by customer success — allow me to explain why.

A: Tungsten balls come in various sizes, typically ranging from 0.50mm to 1-1/4″. Custom sizes may also be available depending on specific application requirements.

Tungsten Ball Bearings can withstand significant loads and high stress without deforming. Their high compressive strength ensures reliable performance in demanding environments.

In the introduction, I briefly covered why it’s important to focus on boosting your expansion revenue — it brings you a healthier bottom line and a general “happily ever after.” But that’s the strategic implication.

These balls can be manufactured with high precision, meeting stringent tolerances required for critical applications. This ensures optimal performance and reliability in specialized equipment.

Again, a personalized and tailored approach is key to successful expansion. That includes your pricing strategy and your special offers.

This has created a bit of missed opportunity when it comes to another great way to strengthen your growth — revenue expansion.

This brings us straight to the second reason for the importance of expansion MRR is all about — it helps you grow your LTV (CLV).

Expansion revenue efforts tap into the very essence of customer success. That is, guiding your customers to repeat value and building long-lasting relationships driven by customer satisfaction.

To understand how, let’s take a step back. We know that the average LTV (CLV) is calculated based on your Average Returns Per User (ARPU), which itself is your total MRR for a given month divided by the total number of customers in that month.

Carbide ballsprice

Now, that doesn’t tell you much. Even if you know what your expansion revenue is, you can’t really evaluate the effectiveness of your expansion efforts. To do that, you need to be able to benchmark it against industry averages.

Simply put, a stronger expansion MRR also makes it more affordable for you to acquire new customers, new customers present new opportunities for expansion, and so on — the opposite of a vicious cycle!

Stud Welding: Used in stud welding applications to create strong, permanent welds, offering excellent performance in high-stress welding environments.

Getting new expansion revenue is not only more cost-effective than signing new customers. It can also be very effectively handled by your customer success team, since CS teams specialize in cultivating long-term value for and from customers.

Tungsten balls are highly valued in various industries due to their exceptional properties. Here are the key advantages of using tungsten carbide ball bearings:

As such, focusing on your expansion revenue is a win-win scenario for you and your customers. It gives you stronger, more stable growth that is powered almost entirely by the value your customers get from your relationship.

Wear-Resistant Parts: Tungsten carbide sphere balls are ideal for components that undergo extensive wear and tear during welding processes.

3/8 TungstenCarbideBall Bearing

The outstanding wear resistance of tungsten carbide ball bearings results in longer service life, reducing the need for frequent replacements and maintenance. This is particularly beneficial in industrial and manufacturing settings.

Dedicated to customer satisfaction, Abbott Ball offers exceptional support and technical assistance to help clients select the best products for their needs.

Precision Components: Tungsten carbide sphere utilized in electronic assemblies where precise dimensions and high wear resistance are necessary.

Tungsten Carbide balls are used in a variety of applications where extreme hardness and wear resistance is required. Tungsten Carbide has emerged as a superior alternative to steel in many applications where severe conditions occur, such as high abrasion, corrosion and high temperatures.

These balls exhibit excellent resistance to corrosion, making them suitable for use in harsh chemical environments and extending their application range to various industries.

The best way to track these metrics is a comprehensive customer success platform that can bring all you data in one place — such as Custify.

The quality of your onboarding program has a significant impact on many things, and your expansion strategy is one of them.

Here is an example of a thorough checklist for a comprehensive onboarding process from our dedicated guide to customer onboarding:

Diagnostic Equipment: Used in components of medical imaging devices and other diagnostic tools for their reliability and precision.

And they can be very enthusiastic about their responsibilities — whether that’s because they’re considered the “breadwinners” of the company, or because their compensation is typically pegged to their quotes.

By now, we have established what expansion MRR is and why it’s so important. So, let’s talk about a few tactics that can help you increase it:

Engine Components: Essential in turbochargers, fuel injection systems, and transmission parts due to their hardness and wear resistance.

Calculating your expansion revenue is fairly simple. At the end of the month, add all your revenue from upsells, cross-sells, add-ons, and reactivations (optional) together. Then, add all your expansion revenue at the start of the month and subtract it from the expansion revenue at the end of the month.

The problem with sales owning expansion is that the core competency of a sales team does not apply very well to expansion. Sales professionals are trained in the outbound methods — scouting for new leads, courting them, nourishing them to conversion.

These should reflect your individual customers’ ever-evolving needs, circumstances, and preferences. To understand those, be sure to collect feedback from your customers, and make changes to your pricing as necessary.