This is a dedicated phone line available only to residents of Yukon, Northwest Territories and Nunavut (calling from 867 area code) for business-related tax enquiries. If you are calling from a different area code, please call the general enquiries line.

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The Canada Revenue Agency’s (CRA) call centres record some calls. These call recordings are used to evaluate the quality and accuracy of agents’ responses, identify call trends, and provide insight into potential areas in which training would be beneficial. Recording begins from the moment an agent answers the call and continues until the line is disconnected, including any time spent on hold.

If you use any other operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY or Canada VRS numbers.

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If you receive the rural supplement, your October payment amount may be more than usual. This payment includes the adjustment for the 10% increase, including the retroactive increase from April and July.

Personal information is collected pursuant to the Income Tax Act and Excise Tax Act. Personal information is described in program-specific Personal Information Banks which can be found on the CRA’s Information about Programs and Information Holdings (formerly Info Source) page.

Use an automated service to report suspected fraud, identity theft or suspicious account activity on your CRA online account

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Specific municipalities were impacted by the rural supplement change. The eligibility area has been reverted to the 2016 Census area

Note: This phone line is for use if any of the above three criteria are met or if you have received a letter from the CRA requesting that you reach out to us. Some interactions with the CRA may be limited to protect your account until the concern is reviewed by a specialized CRA agent.

Under the Privacy Act individuals have a right of protection, access to, and correction or notation of their personal information. Individuals also have a right to file a complaint with the Privacy Commissioner of Canada regarding our handling of their information.

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Check CRA My Account to ensure that all information is up to date and there are no pending communications that need a response.

This is a dedicated phone line available only to residents of Yukon, Northwest Territories and Nunavut (calling from 867 area code) for individual tax and benefit related enquiries. If you are calling from a different area code, please call the general enquiries line.

If you still have access to the Sign-In Partner you previously used, you can change your Sign-In Partner at any time in your CRA account:

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Due to system maintenance, our Enquiries contact centres will only be able to answer general, non-account specific enquiries on Saturday, November 9th, and will be closed on Monday, November 11th for Remembrance Day. Account specific enquiries will resume on Tuesday, November 12th. Thank you for your patience.

Note: Some interactions with the CRA may be limited to protect your account until the concern is reviewed by a specialized CRA agent.

Check how long it will take the CRA to process tax returns and other tax-related requests. These timelines are the same that you would get by calling the CRA.

The CRA only accepts collect calls made through a telephone operator. After your call is accepted by an automated response, you may hear a beep and notice a normal connection delay. This service operates in Eastern Time.

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Use an automated service to report suspected fraud, identity theft or suspicious account activity on your CRA online account

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If you live in one of the affected municipalities, your April and July payments did not include the rural supplement amount. These amounts will be included with your October payment.

If you cannot find your CRA security code, or if your code has expired, you may be able to use the document verification service to get your full access immediately.

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All CCR recipients in Prince Edward Island are eligible for the rural supplement and the 10% increase has already been included in their payment amount since April 2024.

During your conversation with an agent and when using the automated self-serve options, you may be asked to provide personal information in order to validate your identity. The questions asked are in place to ensure the safety and security of your account. Without this verification step, the CRA is unable to access your account information or make changes.

The Progress Tracker service in your CRA account tracks the status of some requests. The service gives you status updates on your files and requests, as well as target completion dates.

Wait times are provided for certain call topics. If average wait times are over 30 minutes, calls will be redirected to our automated services.

Eligible Canadian-controlled private corporations (CCPCs) do not need to apply for this rebate. The rebate amount will be calculated automatically based on the number of employees you had in the designated provinces between 2019 and 2023, multiplied by a payment rate for each of those provinces and years.

Payment date: we plan to issue the retroactive rebate payments for 2019 to 2023 to most eligible CCPCs by the end of December 2024.