The tools are designed to automate routine tasks, encompassing activities from data entry to report generation, business planning, and customer relationship management.

Internal tools examples

“Our designers work on a vast number of diverse and interesting problems, and unbeknownst to most, a large subset of that work is on internal tools that power Spotify under the hood,” Spotify Senior Product Designer, Vandana Pai, wrote as she emphasized on the relevance of internal tools in creating amazing experience for Spotify employees and listeners.

ITI Tools

By reducing errors and improving accuracy, these internal tools empower employees to concentrate on crucial responsibilities, pinpoint process inefficiencies, and optimize operations for maximum efficiency. This leads us to the fundamental question: Why invest in building these internal tools?

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Internaltoolsoftware

Top firms like Google, Amazon, Microsoft, Meta, Uber, Spotify and others invest heavily in high-quality internal tools. Examples range from Netflix’s focus on monitoring and reliability tools to Airbnb’s reporting tool for experiment management.

The internal tool enhanced efficiency with seamless operations, improved accessibility for non-technical users, and readiness for future data integration and tool development.

HarveyTool

Considering the unique needs of each organization, internal tools play a vital role in various actions such as inventory tracking, customer claims processing, booking confirmations, internal collaboration, KYC processes, fleet management, data export, dashboard visualization, and more.

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Building a digital solution from scratch can be overwhelming, so starting small and iterating on top of it can do the trick.

Customer support might need a refund dashboard or an admin panel to update user records in their database. Sales might need a custom CRM for data entry. Engineering might need a PR approval queue connected to GitHub.

Endy faced challenges in manual data retrieval and entry for customer support operations, leading to inefficiencies and inaccuracies in ticket resolution. They create two internal tools – Orders Action app and Return Partner Lookup app, integrating Shopify, Microsoft SQL Server, and Google Sheets to streamline data retrieval and automate processes. Endy improved accuracy and speed in ticket resolution, increased productivity, simplified internal processes, and empowered customer service representatives with a single interface for accessing customer information and selecting shipping partners.

Typically, developers are the ones tasked with building internal tools, a task that might not align with their preferred projects. Despite this, the increasing popularity of internal tools doesn’t necessarily translate to a developer’s worst nightmare. Thanks to evolving technology, the landscape of internal tool development has transformed. Low-code internal tool builders minimise the learning curve, abstract complex technical aspects, and expedite the internal tool development process. Consequently, a new generation of internal tool developers has surfaced.

Internaltoolbuilder

Bespoke approach enhanced efficiency, improved data accessibility for non-technical users, and positioned Aperia Tech for future growth.

To build an internal tool over your existing database, you can start by integrating the source using a ready connector or configure the API in a couple of steps. Using the low-code platform DronaHQ, you can connect to anything with a REST, GraphQL, or a gRPC API.

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Each one makes it easy to make forms, collect data, and sort through that data. Plus, they each have features to make them unique. Browse through this list of ready connectors on DronaHQ.

Don’t get me wrong. There ARE some very fine apps, practically something for every imaginable use case in every industry. Our Marketing team at DronaHQ uses some of these apps like Trello, Buffer and Calendly because they fit well into our workflows. However some operations are unique to every business, say Lead Management, and even the market-leading apps don’t fit the bill. (Well, sometimes they go over the bill ?? but can be overly cluttered for one to perform the simplest of tasks).

Insidetools for sale

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Nicholas Vandehey, Production Engineering Manager at Aperia Tech, chose to build a custom internal tool solution when off-the-shelf options fell short.

Internal tools, also known as custom apps or employee tools, are purpose-built software applications designed to streamline processes, boost collaboration, and elevate productivity in the background of our daily hustle.

InternalToolcatalog

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Internal tools enhance day-to-day work within an organization. But do you need internal tools? This IS your typical ‘Internal Tools Guide’ blog but it’s also NOT. Read ahead to familiarize yourselves with the concepts or skip the basics to start building your internal tools using low-code.

With these features, you can create an internal tool that simplifies your team’s workflow by putting different data into one user interface while letting multiple users interact with that data.

Supporting the internal development methodology is an all-in-one platform for building, automating, and shipping internal tools. By combining the internal development methodology, you’ll accelerate digital transformation, speed up development, and equip employees with the tools to grow. Free Templates Ready to build your internal tool? Start your free 30-day trial.

You can also configure data environments to define staging, production, beta, or any environment you need as per your internal tool development and lifecycle management needs.

The primary objective of internal tools is to automate regular tasks and streamline established processes, freeing up valuable time and resources for more strategic initiatives that boost growth and profitability.

You may be using Google or Notion to store or share documents, Jira for project management, or a custom-built admin panel on top of your SQL database. Whatever the case may be, it is safe to say the objective is to increase operational efficiency by increasing accessibility to essential information and automation and apps that help teams work the way they want.

DronaHQ is a low-code internal tool builder that lets you connect your data sources and apps and create custom frontend and automation using a visual interface rapidly fast. Learn more about how it works.

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If you want to see what else internal tool builder DronaHQ have to offer, here are some quick how-to guides on building: SendGrid Email Tool, Airtable Frontend, Employee Self-service Portal, MySQL Client, MongoDB Admin Panel, GraphQL Client.

Ab tools

The responsibility of internal software development often falls on an individual or a loosely organized group. However, a growing trend sees organizations establishing dedicated internal product teams, where 100% of their efforts are directed towards the construction and maintenance of internal tools.

These internal apps are being created to support several teams. Customer support might need a refund dashboard or an admin panel to update user records in their database. Sales might need a custom CRM for data entry. Engineering might need a PR approval queue connected to GitHub.

Differentiating itself from other app builder platforms, internal tool builders prioritize data and functionality, offering flexibility to address internal business challenges. Users can set up dashboards for a comprehensive data overview, incorporate interfaces and buttons for quick modifications, and create customizable apps to streamline daily work processes for teams.

Built with the low-code platform DronaHQ, it boasts exceptional customizability, requiring fewer clicks, interventions, and loading time compared to most alternatives. Our custom CRM aggregates user data from various touchpoints—marketing, product, sales, support, and accounts. Additionally, it facilitates the creation of notifications, alerts, and a user-friendly interface, motivating our team to actively use the CRM and enhance user interaction.

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Internal tools are the lifeblood of business operations. A bit dramatic, I know, but it’s true! Internal tools are all around us. We all come in contact with internal tools at some point in our professional lives, sometimes without even realizing it.

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Selkirk faced inefficiencies in managing customer data and support requests across multiple platforms, leading to time-consuming manual processes and poor customer service. Ben leveraged DronaHQ to create a centralized dashboard, integrating Zendesk, Airtable, and Google Sheets, streamlining data management and automating processes. This, in turn, increased productivity by 66%, reduced manual work hours, improved customer service efficiency, and empowered employees to handle tasks more easily with DronaHQ’s pre-built UI components and seamless platform integration.

All that needs to be done with this template is to bind the UI controls to the data source we integrated in the previous step.

A key advantage of using a low-code platform is to be able to whip up an MVP (minimum viable product). It’s a quick, cost-effective way to test your concept and gather feedback before investing more time and resources into further development.

However, the perfect solution lies in building it yourself. With an array of low-code and no-code tools available in the current market (further details to be discussed), settling for any app you stumble upon is unnecessary.

What you can build yourself is better as it’s the puzzle piece that fits right in without you having to make adjustments.

In our case, we utilized a widely used online customer management platform for months to execute personalized email-based engagement. Despite investing considerable time and development resources, the software could not let us create a holistic image of our users. Our co-founder, Jinen, took matters into his own hands and crafted our in-house lead management tool—a unanimous preference over any other alternative we explored.

Aperia faced challenges managing extensive factory data from diverse testing equipment, hindering efficiency and accessibility. Internal Tool Built: Using DronaHQ, they developed a custom frontend solution, streamlining data access and analysis.

Now you can start building a frontend from scratch by dragging and dropping UI controls in the builder. Alternatively, you can also choose from a list of ready-to-use internal tool templates. We take an example of a sales dashboard in which all the required features like charts, and statistics have been added.

Use your chosen low-code platform to build your MVP and you’ll gain practical experience with the platform and get a better sense of what’s possible. Once the MVP is ready, integrate it into your team’s workflow. Gather their feedback and observe how the tool is utilized, extracting valuable insights into its effectiveness and potential improvements.

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DronaHQ’s internal tools revolutionized our customer support, enabling us to resolve tickets faster and with greater accuracy.

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Just like building houses, while building internal tools start with listing out the team’s requirements from the internal tool you need. Start asking broad questions.

Companies of all sizes are hiring developers solely to lead internal tool development. Product managers for internal tools is a role becoming increasingly popular in many organizations, more now than ever.

Internal tools are as old as software development – powering businesses for many years. Although there are plenty of ready-to-use tools available in the market, companies choose to build their internal tools themselves. The reason behind that is they need these tools to fit their unique processes, say, a highly tailor-made lead management system that connects all the customer interaction touchpoints versus a ready CRM that is inflexible and complicated to use.

Note: You are reading the first draft of the blog. This is continuously updated as we have more conversations around internal tools development. Join the conversation (here).

An internal tool builder is a platform designed for creating custom applications tailored for internal use within a business. Low-code internal tool builders aim at automating all the boilerplate parts of building internal tools, all the way from integrating data sources to creating a front end for user interactions. Further allowing its users to customize the tools as and when necessary